Refund policy

Return and Refund Policy

Last updated: August 2, 2026

1. Overview At ReliefWrap, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

2. Eligibility for Returns To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 days of delivery
  • The item must be unused, unwashed, and in its original condition
  • The item must be in its original packaging with all tags intact
  • Proof of purchase (order confirmation or receipt) must be provided

3. Non-Returnable Items The following items cannot be returned:

  • Items that have been used, washed, or damaged after delivery
  • Items purchased during clearance or final sale
  • Gift cards

4. How to Initiate a Return To start a return, please contact us at [your support email] within 7 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 2 business days with further instructions.

5. Return Shipping Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

6. Return Processing Charge A return processing fee of ₹40–₹50 will be deducted from your refund amount to cover handling and processing costs. This fee does not apply to returns made due to defective or incorrect items received.

7. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days, minus any applicable return processing fee. Please note that your bank or payment provider may take additional time to reflect the credit.

8. Exchanges If you received a defective or incorrect item, we will gladly exchange it at no additional cost. Please contact us at [your support email] with your order details and a photo of the issue.

9. Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at our discretion.

10. Order Cancellations Orders can be cancelled within 24 hours of placement. Once an order has been dispatched, it cannot be cancelled. Please contact us immediately at [your support email] if you wish to cancel.

11. Contact Us For any return or refund queries, reach out to us at:

  • Email: [reliefwraap.in@gmai.com]
  • Phone: [+91 7736562898]